Customer Service

About the role

Samudera Intermodal Sdn Bhd, a leading provider of freight and cargo forwarding services, is seeking an experienced Customer Service (Import & Export) Officer to join our team in Kuantan, Pahang. This full-time position is crucial in ensuring seamless customer service and operations for our import and export services.

What you'll be doing

• Liaise with customers to understand their freight and cargo requirements, providing expert guidance and solutions
• Process import and export documentation, ensuring accuracy and compliance with relevant regulations
• Coordinate with internal teams and external partners to facilitate the timely and efficient movement of freight and cargo
• Proactively monitor shipment status and provide customers with regular updates
• Handle customer inquiries and complaints, working to resolve any issues in a prompt and professional manner
• Contribute to the continuous improvement of our...