Customer Service Lead 3 P L

This is a full-time role for a Customer Service Lead at Integrated 3PL.
, The Customer Service Lead is our founding member for customer support.Tasked with overseeing daily customer support and operational support tasks, high, customer satisfaction levels, and effective phone/ written etiquette.
**Qualifications**- 1 Year plus experience with Import/Exports Operations.
- Proven Knowledge on Legislation in Foreign Trade Business.
- Customs Experiences is an asset.
**Duties and Responsibilities**:- Help manage current customer accounts.
- Deal with a high volume of inbound and outbound phone calls.
- Maintain an excellent working relationship with your customer by responding courteously and professionally to all inquiries concerning work-orders, invoicing, shipments, inventory management and special projects.
- Solve customer and carrier problems and help resolve issues.
- Provide shipment quotes for customers and set up shipments as required by cus...