Customer Service Lead Associate

Your potential has a place here with TTEC's award-winning employment experience. As a Lead Associate working onsite in Cape Town, you'll be a part of bringing humanity to business. #experienceTTEC
What You'll Do
Do you have a passion for helping others and giving them peace of mind? You'll have ownership over resolving escalated or complex calls from customers.
Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You'll
Answer incoming communications from customers with a focus on building a relationship of trust and enthusiasm while delivering effective solutions
Conduct research to provide answers for customers to resolve their issues
What You Bring To The Role
2 or more years of customer service experience in the BPO or hospitality sector with a high school dip...