Customer Service Lead

We are partnering with a newly established, high-potential marketplace startup in the UAE to build their founding team.

At Uplift, we work closely with our clients not only to fill roles, but to shape the core teams that will define their success. These positions are part of the initial leadership layer, offering a rare opportunity to join at an early stage and directly influence how the business, product, and customer experience are built from the ground up.

If you enjoy fast-paced environments, high ownership, and turning ideas into reality, this could be a very exciting opportunity to be part of something early and impactful.

Key Responsibilities

Own customer support performance and quality—building a scalable support operation with strong response SLAs, resolution quality, and consistent policies, tightly connected to ops and product.

1) Own Customer Support Function

• Own day-to-day ticket flow across channels; hit resp...