Customer Service Lead EMEA

Apex Tool Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status. 

Customer Service Lead EMEA 

Location: Westhausen, German

Summary

We are seeking an experienced Customer Service Lead EMEA to lead and optimize customer service operations across our Weller (distribution-focused) and Cleco (mix of run rate and projects) businesses. This is a role with a dual-site scope in Besigheim and Westhausen. The ideal candidate will have a helicopter view of both operations, drive process alignment, and foster strong collaboration with Sales and Shared Services.

You will be the primary contact for our customers across the EMEA region, USA and Asia, ensuring exceptional customer service and acting as a crucial link between internal ...