Customer Service Lead
Consumer Additions and Consumer ExecJob Description
Job: Client Services Lead/Manager
Location: On-site 5 days West London
Salary: £38k-£42k
London-based luxury women’s RTW brand known for versatile, timeless pieces that combine femininity with functionality is looking for a warm, solutions-driven Client Services Lead/Manager to join their team full-time in west London. You will act as the frontline voice of the brand, delivering exceptional service to our customers across email, phone, social channels, and live chat.
This role is ideal for someone with experience in luxury retail or a premium DTC business, who is confident working with Shopify, thrives in a fast-paced environment, and enjoys exceeding customer expectations.
Key Responsibilities:
Customer Support & Service Excellence
- Deliver outstanding customer service across all channels.
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