Customer Service Lead, Platforms & AI Enablement

Vuori

Full-time Carlsbad, California Computer Occupations

Posted:

June 19, 2026

Location:

Carlsbad, California, United States

Job Description

Job Description
This role is responsible for making AI work reliably and at scale inside our Customer Support Team. It combines prompt engineering, data hygiene, AI behavior governance, and platform ownership. This role is also responsible for maintaining all CS Platforms and providing support to the end users of these platforms. This role is both strategic and hands-on. You will partner closely with the Sr. Manager, Customer Service Technology & Product as well as other cross-functional teams within Vuori.
What you'll get to do: 
Maintain and support all Customer Service platforms
Act as the primary point of contact for end users of those platforms
Own how AI agents are prompted, trained, governed, and measured
Ensure the underlying data powering AI and workflows is accurate, structured, and scalable
Monitor Performance & Suggest Optimizations of CS platforms and AI Agent performance
Additional duties &...
                

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Job Overview

Job Type: Full-time

Location: Carlsbad, United States

Posted: June 19, 2026

Deadline: July 29, 2026