Customer Service Leader ANZ

Customer Service Leader ANZ



RESPONSIBILITIES



Customer Service Leader oversee ANZ daily customer service operations, ensuring high standards and satisfaction, and serve as the primary contact between Distribution and retailers for issue resolution. Lead the Customer Service support team ensuring customer orders are efficiently processed and released, delivery window requirements are captured and met, credits reviewed and actioned, and complaints are appropriately documented, considered, and actioned.



Your main focus:



+ Provide resolution for advanced customer issues, while building and maintaining strong relationships with all customers, both internal and external.

+ Lead process reviews to promote continuous improvement of service levels.

+ Provide regular reporting on team performance against service KPI’s.

+ Manage the team to receive, process and fill customer orders to meet target...