Customer Service Leader/ Manager (2 headcounts)

People Profilers

Full-time Ho Chi Minh City, Hồ Chí Minh Advertising, Marketing, Promotions, Public Relations, and Sales Managers

Posted:

March 02, 2026

Location:

Ho Chi Minh City, Hồ Chí Minh, Vietnam

Job Description

 Job Description: 
Customer Service Leader/ Manager (2 headcounts)

An international executive recruitment company, People Profilers is recruiting on behalf of a global BPO company, for the position of Customer Service Leader/ Manager, based in Ho Chi Minh City.

This role of Customer Service Leader/ Manager with at least 2-5 years of relevant Customer Service experience in an international company. 

Responsibilities

 Manage the operations and ensure timely SLA delivery along with maintaining a high level of employee and customer satisfaction
Ensure that the buddy system is put in place to maintain the operation with minimal disruption in times of annual leave/sick leave/study leave, and daily working hour schedule and document work schedule of staff and absences
Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesi...
                

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Job Overview

Job Type: Full-time

Location: Ho Chi Minh City, Vietnam

Posted: March 02, 2026

Deadline: April 11, 2026