Customer Service Leadership Role

Oversee customer service operations as a Supervisor, ensuring efficiency and compliance with procedures. Manage order accuracy and team dynamics to enhance customer satisfaction.
In this supervisory position, you will lead a customer service team, managing daily operations and ensuring timely responses to client inquiries. Your responsibilities include resolving conflicts, validating complex orders, and monitoring team performance against key metrics. Collaboration with cross-functional departments will be essential to achieve optimal service levels.
Key Responsibilities:
• Direct daily operations of the customer service team
• Allocate tasks based on skills and workload
• Handle urgent issues and escalate as appropriate
• Validate orders and review compliance with processes
• Track and report on team performance metrics
Requirements:
• Demonstrated experience in leading service teams
• Proficient in SAP and order processing procedures
• Strong skills i...