Job Description
Customer Service Representative (Healthcare Sector)
Location: San Isidro, Lima (On-site - Av. Juan de Arona)
Experience Level: Entry Level / Hyper Junior
Language Requirement: Advanced English / Full Fluency)
Role Summary:
• Serve as the first line of support for an innovative digital health solution in the U.S. market.
• Ensure customer satisfaction by responding to inquiries, resolving technical issues, and providing accurate information in a fast-paced environment.
Key Responsibilities:
• Manage customer inquiries across multiple channels: incoming calls, emails, web forms, and chat.
• Handle and de-escalate situations with dissatisfied customers empathetically, offering effective solutions and escalating complex cases as needed.
• Maintain accurate records of interactions in the system and collaborate with the team to enhance service standards.
• Ensure the security and privacy o...
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