Customer Service & Logistics Specialist

Responsible for the service to the internal and external customers while providing the customers with one single point of contact for all topics concerning finished goods.

Assure that the goods are going to be deliver on the agreed date by following up the process with the departments and suppliers involved from the invoice emission until the delivery. This process avoids penalties and redeliveries.

Job Description

ORDER TO CASH PROCESS FOR FINISHED GOODS

Control and set up procedures in terms of managing sales orders, credit notes, penalties and trade allowance.

Collaborate and support to optimize the process through standardization and automatization of related workflows within SAP or other IT tools.

Maximize customer fulfillment.

COLLABORATIVE AGENDA WITH CUSTOMERS

Work with RB organization internally for collaboration.

Define the right level of collaboration by channel / customers