Customer Service

Able to accept 5.5 working days with 2 shift (off day will be on weekday or weekend) - No midnight shift

Job Scopes:

1. 通过热线、邮件、及时联系工具解决客户疑问、获取客户 信息
2. 回应客户投诉已达到较高的客户满意度
3. 用内部系统提交客户投诉
4. 回访投诉客户并提供解决方案
5. 回复客户在社交媒体的相关疑问
6. 向大客户提供 VIP 服务,并维护客户关系

Requirements:

1. Diploma and above in any field
2. Min 1 - 2 years of CS related working experiences.
3. Logistics/ Manufacturing or BPO background is highly preferable
4. Mandarin speaking is highly preferable
5. Applicable for Malaysian only
6. Mandarin speaker are preferable to effectively communicate with Mandarin-speaking clients.

Salary package will base on the interview performance and related working experiences.