Job Description
Our company is a dynamic and rapidly growing Tobacco company. We pride ourselves on fostering a collaborative and inclusive work environment where each team member can thrive and contribute to our collective success.
We are currently seeking a proactive and dynamic CUSTOMER SERVICE SPECIALIST to join our team. The ideal candidate will be responsible for providing exceptional customer service through WhatsApp and online platforms. This role involves managing customer inquiries, guiding customers through the sales process, and ensuring a positive purchase experience.
Key Responsibilities:
1. Sales:
Drive sales through WhatsApp platforms by understanding customer needs and recommending appropriate products.
Customer Support:
Respond promptly to customer inquiries via website form, chat, and social media channels.
Resolve customer issues, complaints, and questions with professionalism and efficiency.
Provide product information, troubleshoot ...
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