Customer Service

About the role

Become a key part of the Elite Transform Team as a Customer Service Representative. This full-time position is based in Medini, Johor and will see you playing a vital role in delivering excellent customer service to our valued clients. Whether you thrive in a fast-paced environment or enjoy building meaningful relationships, this varied and challenging role could be the perfect next step in your career.

What you'll be doing

1. Responding to customer inquiries and resolving issues via phone, email, and other communication channels
2. Actively listening to customers, understanding their needs, and providing tailored solutions
3. Maintaining accurate records and documentation of customer interactions
4. Identifying opportunities to improve customer satisfaction and process efficiencies
5. Collaborating with cross-functional teams to ensure a seamless customer experience
6. Adhering to company policies, procedures, an...