Customer Service

Job requirements:

• IT degree graduated with a strong background in IT Service Delivery Management.
• Person with Managed Services or BPO background is appreciated.
• You should be able to work reciprocally with different infrastructure teams to understand IT process, operations task, service desk ticket analyses and capable of applying discernment to plan automations and develop.
• Direct experience in service delivery management
• Has experience working with a team of customer service management team
• Highly skilled in process improvement techniques and reporting
• Excellent communication skills in English
• Able to speak & read Chinese (to support Taiwan customers)
• Must have minimum 5 years project coordination experience.
• You are proficient with MS Office software programs, especially MS Excel, MS Power Point
• Effective in problems solving by rapidly working with all teams to identify their roo...