Customer Service Management Specialist

Job Summary:

The overall site in-charge will have to manage, guide and provide engineering and administrative expertise to ensure smooth operations of plants having integrated technologies relevant to the site (Eg. Biological, MBR, PUF, RO, Ion exchange, ZLD etc.) by meeting set KPI’s in accordance with the agreement with Customers adhering to terms of O&M service contract with Customers. Has to have regular interactions with both internal & external stakeholders in a timely manner to ensure the continuous availability of all plant equipment at all times. The overall in-charge to lead O&M team and ensure compliance in all respects, Below is the summary of responsibilities of a site-in charge.

Essential Responsibilities / Expectations: 

Driving safe work culture at site. Ensuring zero LTI. Efficient O&M execution as per customer contract. Service excellence as per Veolia standards. Stakeholder management: C...