Customer Service Management Trainee

Face-to-Face Interviews Only | Office-Based role (100% Indoor). Only shortlisted candidates will be contacted for the next steps.

Empower Dreams, Transform Lives: Join EasyParcel in Redefining the Future of Delivery ?

Job Description

We are looking for a Customer Service Management Trainee who can be groomed to independently manage customer service team, with full exposure to daily operations across support functions (operation, finance, tech, product, etc.).

You will play a key role in training new and existing team members, supporting process improvement, and understanding how our overall business runs. You'll act as the bridge between service quality, SOP enforcement, and cross-department collaboration

Key Responsibilities:

1. Train & Build Team Capability

• Run onboarding and refresher training based on SOP and business updates
• Create and maintain guides, checklists, and mini knowledge bases
• Deliver coaching a...