Customer Service Manager

Description
Our client is seeking a highly communicative professional for a contract-to-permanent opportunity within their Customer Service department. This role is responsible for overseeing daily customer service operations, supporting the quoting and order process, and serving as a key liaison between internal teams, customers, and production. The ideal candidate will be comfortable working in a fast-paced manufacturing environment, balancing administrative responsibilities with light activity on the factory floor.

Key Responsibilities:

+ Oversee and execute daily operations within the Customer Service department to ensure clear communication, accuracy, and efficient workflow

+ Communicate regularly with office personnel, sales, shipping, customers, and internal departments

+ Assist with and prepare formal quotes for existing and prospective customers

+ Process purchase orders for tooling, prototypes, and production

+ Analyze...