Customer Service Manager at Scotiabank

Lead a dedicated team of Customer Service Representatives and Investment Representatives at Scotiabank in Montreal, Quebec. Focus on coaching, performance tracking, and ensuring exceptional customer service delivery.
As the Customer Service Manager, your core responsibility will be to inspire and guide a team while ensuring high performance and customer satisfaction. You will track performance objectives, conduct reviews, and conduct ongoing training for both CSRs and IRs. The role emphasizes building team effectiveness, ensuring compliance with industry standards, and actively promoting exceptional customer service across all interactions.
Key Responsibilities:
• Coach and develop team members for peak performance
• Promote industry-leading customer service standards
• Manage call center productivity and staffing levels
• Build partnerships across teams for improved service
• Facilitate ongoing training and development opportunities
Requirements:
• 3-5 years...