Customer Service Manager

Our client is one of Australia's fastest-growing luxury furniture brands, having established a strong reputation for premium quality products and exceptional customer experience. As the business continues to scale, they are investing in their people, systems and processes to ensure they maintain the premium experience that has become synonymous with their brand.

The Role of Customer Service Manager has been designed to bring experienced leadership into the business and provide ownership of the customer service function. Reporting directly to the founders, you will play a critical role in shaping the future customer experience strategy while remaining hands-on in the day-to-day operation. Initially leading a small team, you will be responsible for creating greater structure, accountability and process consistency as the business continues to grow.

You will act as the escalation point for more complex customer matters, while working closely with logistics,...