Customer Service Manager

Customer Service Manager

As the Regional Operations Support Manager, you will oversee end‑to‑end customer care management, ensuring an exceptional customer experience. You will manage a team responsible for order entry, product selection support, and ongoing order lifecycle management. The role is based in Brampton, ON (Toronto Service Centre) and reports to the Regional Operations Manager.

Key Accountabilities

• Support accurate and timely entry of all customer orders, ensuring alignment with pricing, terms, and product specifications & BOMs.
• Track, communicate, and drive metrics such as order accuracy, order entry time, phone calls, emails, RMA’s, part setups, and others.
• Leverage call & email trends to understand root causes of customer questions and work cross‑functionally to proactively address gaps in information availability.
• Identify inefficiencies in order processing, communication, or systems, and lead improvement p...