Customer Service Manager

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Customer Service Manager located in Guadalajara, North Campus. Reporting to the Director, Program Management the Customer Service Manager is responsible for leveraging data analysis and process flow examinations to identify failures, adherence gaps, and improvement opportunities. Maintains high customer satisfaction by providing problem‑solving resources and effectively managing a customer service team.

• Accomplishes customer service objectives by recruiting, selecting, onboarding, training, scheduling, coaching, counseling, and leading team members; communicating expectations and enforcing policies.
• Supports strategic planning by providing customer insights and recommendations; executes action plans to improve production, productivity, quality, and service levels.
• Meets financial objectives by forecasting...