Customer Service Manager Elite Force Consultancy

Job Description:

• Manage the Customer Services team, ensuring the team deliver high quality customer service to all stakeholders
• As a people manager provide regular performance management, feedback and coaching; ensuring all team members have clear individual development plans
• Advocate all Dentsply Sirona values in behaviours and communication
• Manage and coordinate all customer and distributor enquiries
• Manage the processing of quotation and orders
• Manage key elements of the shipping process
• Manage the associated administration ensuring our internal systems are maintained
• Track the delivery of shipments to distributors after despatch of goods, regardless of terms
• Prepare and enter orders and quotations promptly and efficiently using tools and resources to their best advantage.
• Prepare and file customer order reports as necessary.
• Liaise with forwarding agents in the preparati...