Customer Service Manager

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Direct message the job poster from Saskatchewan Crop Insurance Corporation (SCIC)

Responsibilities

• Reporting to the Regional Manager (Manager, Operations & Readiness or Manager, Operations & Risk), this position is responsible for the leadership of one Customer Service Office (CSO). As part of the role, this position provides guidance to staff on the administration of SCIC’s business risk management programs, along with the ongoing initiatives and provides excellent customer service.
• Provide direction and leadership to staff in one Customer Service Office (CSO), including coordination of work and formal and informal coaching, performance management, mentoring and training.
• Ensure effective delivery of program initiatives by ensuring that program standards and changes to programs are implemented and enforced consist...