Customer Service Manager

About Us
1- is a fast-growing web hosting company in Cape Town with an established customer base, acquired by recognised leaders in the internet services industry. We have the vision and resources to work towards becoming a market leader in SA; this vision is supported by an entrepreneurial culture that encourages innovation, collaboration, and top performance. We are looking for an experienced Customer Service Manager to join our 1-grid Team
This role will be based in our Cape Town office and will report to the Head of Customer Experience.
Role Purpose
You will be responsible for leading and optimising the support team's daily operations to deliver exceptional customer service, drive performance, and support 1-grid's broader customer experience strategy.
Key Responsibilities
Team Leadership & Performance Management
Lead, coach and support the day-to-day activities of the support team.
Be a model of the culture. Drive accountability, productivity and morale.
...