Customer Service Manager Job

Arkema
Full-time Pasig City, Metro Manila Other-General
Posted:
March 03, 2026
Location:
Pasig City, Metro Manila, Philippines

Job Description

Mission Details


HSE
• Zero accident
• APE/ECU availment once a year
• SOSubmittal1/month or12/year; ensure all CSS' submission of the same
• 100% attendance & participation to HSE talks/initiatives

CUSTOMER INTIMACY
• Collaborate and communicate information (e.g., market information, customer insights, trends,
etc.) to stakeholders across the business using appropriate communication methods.
• Analyze customer challenges, evaluate results and choose best resolutions and alternatives;
identify opportunities to improve service levels
• Develop, implement and/ or manage the organization's customer service policies, procedures, standards, and strategies
• Ensure all customer service activities support and strengthen the strategic objectives of the overall organization
• Develop and measure key performance indicators to determine and improve the effectiveness of all customer service activities through yearly com...

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Job Overview

Job Type: Full-time
Location: Pasig City, Philippines
Posted: March 03, 2026
Deadline: April 12, 2026