Job Description
Mission Details
HSE
• Zero accident
• APE/ECU availment once a year
• SOSubmittal1/month or12/year; ensure all CSS' submission of the same
• 100% attendance & participation to HSE talks/initiatives
CUSTOMER INTIMACY
• Collaborate and communicate information (e.g., market information, customer insights, trends,
etc.) to stakeholders across the business using appropriate communication methods.
• Analyze customer challenges, evaluate results and choose best resolutions and alternatives;
identify opportunities to improve service levels
• Develop, implement and/ or manage the organization's customer service policies, procedures, standards, and strategies
• Ensure all customer service activities support and strengthen the strategic objectives of the overall organization
• Develop and measure key performance indicators to determine and improve the effectiveness of all customer service activities through yearly com...
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