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Customer Service Manager

INTELLISTAFF
Permanent Johannesburg North, Gauteng Operations Specialties Managers
Posted:
June 12, 2026
Location:
Johannesburg North, Gauteng, South Africa

Job Description

Duties and Responsibilities

Inbound & Desk Support

  • Respond promptly and professionally to client inquiries via phone, email, WhatsApp Business, or live chat.

  • Troubleshoot complaints, process orders or service requests, and escalate complex technical issues to the relevant departments.

  • Maintain accurate, up-to-date client records and interaction logs within the CRM system.
    • Client Visits & Relationship Building (Field)
  • Travel to client premises to conduct routine check-ins, assess service satisfaction, and strengthen business relationships.

  • Assist clients with basic on-site troubleshooting, training, or walkthroughs of the company’s products/services.

  • Gather firsthand feedback during visits regarding client pain points and report back to management to improve service delivery.
    • Administration & Reporting
  • Independently plan, schedule, and optimize travel routes for...

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    Job Overview

    Job Type: Permanent
    Location: Johannesburg North, South Africa
    Posted: June 12, 2026
    Deadline: July 22, 2026