Customer Service Manager

**Key Responsibilities**:
- Drive customer service team to ensure excellence trough on-time / in-full delivery, synchronized supply chain from customer service to operations, efficient and effective communication with key stakeholders.
- Ensure order change demand trends to propose data driven solution
- Manage customer escalations and propose strategy for effective resolution
- Ensure highest service is provided to our customers, communicating proactively and managing on time deliveries.
**Position Scope**:
- Covers broad set of markets: Agriculture & Construction, Material Handling, Industrial Machinery, Commercial Electric Vehicles, etc.
**Experience & Education**:
- Bachelor's degree in Business Administration or related field required
- 10+ years of experience leading customer service teams in manufacturing
- 10+ years of experience navigating, leading and achieving high performance in highly complex and fast-moving environments
**Kno...