Ku
Customer Service Manager
KuCoin Exchange
Full-time
Kuala Lumpur, Kuala Lumpur
Management & Operations
Posted:
March 01, 2026
Location:
Kuala Lumpur, Kuala Lumpur, Malaysia
Job Description
- Lead and coordinate the daily work of the customer service team, provide guidance, training, optimize processes, establish evaluation criteria, and improve customer service efficiency and quality. Provide clear solutions for complex problems.
- Collaborate with the customer service quality control team, conduct knowledge training, handle complaints, and complete other important tasks.
- Maintain good communication with relevant departments, ensure smooth business implementation.
- Assist department leaders in making decisions, executing specific plans, achieving team goals.
- Help employees develop career plans, increase employee satisfaction, guide the creation of a positive work atmosphere, and cultivate team cohesion.
- Complete other tasks assigned by director.
- 2+ years of working experience in crypto currancy industry, plus management skills.
- We are seeking candidates proficient in MANDARIN to effectively communicate wit...
Apply for this Job
Submit your application for the Customer Service Manager position at KuCoin Exchange.
Apply Now Save for LaterJob Overview
Job Type:
Full-time
Location:
Kuala Lumpur, Malaysia
Posted:
March 01, 2026
Deadline:
April 10, 2026