Customer Service Manager

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The Customer Service Manager is to ensure that guests' expectations are met or exceeded. You'll achieve this by monitoring guest interactions, ensuring any issues that arise are managed and resolved efficiently, and continuously seeking ways to improve the overall guest experience. You shall lead a team of coworkers to build rapport with guests / passengers / Airlines Business Associates, to ensure that all guests / passengers are well taken care of, comfort and convenience, and ensuring that effective and efficient services and attentionsare rendered. You are to also manage guests' / passengers' queries and concern (including complaints).
What you'll be doing:
To meet and greet guests upon arrival according to our Lounges' standard operating procedures.
To ease of and comfort the situation of long queue for Lounge admission, to interact with guests / passengers, and to make reasonable decision to divert and man...