Customer Service Manager

As the Customer Service Manager at SUGAR THIRTEEN ENTERTAINMENT, you will play a pivotal role in leading and developing the company's customer service team. This full-time, office-based position in Kuala Lumpur involves overseeing all aspects of customer service, from training and managing the team to driving continuous improvement in service delivery. You will be responsible for ensuring customers receive an exceptional experience when interacting with the company.

What you'll be doing

• Manage and motivate a team of customer service professionals to deliver high-quality service
• Develop and implement customer service strategies, policies, and procedures to enhance the customer experience
• Monitor and analyse customer service performance metrics to identify areas for improvement
• Provide coaching and training to the customer service team to continually develop their skills and knowledge
• Collaborate with other departments...