Customer Service Manager

Position Summary

The LATAM Customer Service Manager is responsible for overseeing the Customer Service/Order Management team for Latin American Countries. The role also serves as an enabler for both performance and development for the members of the CS team. This position has a high interaction with Sales Operations, Commercial, Planning, Logistics, Finance, Legal, Compliance & HR regional Directors, as well as with global peers and suppliers.

Duties & Responsibilities

Under and in accordance with all applicable government laws, regulations and ASP policies, procedures and guidelines, this position will:

• Drive solution-oriented decisions.
• Collaborate closely with cross‑functional departments to ensure orders are processed accurately and efficiently.
• Contribute to the company’s overall customer service/order management strategy to help ensure a seamless and efficient quote‑to‑cash process and exceptional customer experi...