Customer Service Manager México & Latam

Customer Service Manager Mex & LSA Customer service manager leads our Customer Service department for Mexico & LSA. One of the main goals is, provide outstanding customer service to our customers across the region by developing effective customer service procedures, follow the bio-rad standard process and setting customer satisfaction goals. To qualify for the role, the ideal candidate should have; proven experience performing a customer service leadership position, excellent knowledge of the latest industry trends, techniques and imports. In addition, being an excellent communicator (written and verbal), demonstrate strong leadership and interpersonal skills. Responsibilities Supervise the customer service department day-to-day operations for Mexico & LSA. Respond to customer service issues in a timely manner. Create effective customer service procedures, policies, and standards. Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis. Effective...