Job Description
Customer Service Manager Mex & LSA
Customer service manager leads our Customer Service department for Mexico & LSA. One of the main goals is, provide outstanding customer service to our customers across the region by developing effective customer service procedures, follow the bio-rad standard process and setting customer satisfaction goals.
To qualify for the role, the ideal candidate should have; proven experience performing a customer service leadership position, excellent knowledge of the latest industry trends, techniques and imports. In addition, being an excellent communicator (written and verbal), demonstrate strong leadership and interpersonal skills.
Responsibilities
- Supervise the customer service department day-to-day operations for Mexico & LSA.
- Respond to customer service issues in a timely manner.
- Create effective customer service procedures, policies, and standards.
- Develop customer satisfactio...
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