Customer Service Manager

**Customer Service Manager**
**Monterrey, N.L.**
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**About Optimas**
Optimas is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Our local, on-the-ground teams understand the nuances of every community we serve. This allows us to adapt with our customers and partners as needs evolve, leveraging our footprint to remain at your side while providing a highly personalized level of service and support no matter where you find yourself around the globe.
**Position Overview**
The Customer Service Manager is responsible for overseeing the day-to-day operations of the customer service team around the US and Mexico. This includes managing, developing, and implementing policies and procedures, and ensuring that customers receive the highest level of service.
**Key Responsibilities**
- Manages up to 10 CSRs through CSR te...