Customer service Manager

Job Overview

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WINFLIGHT & TECHNICAL DATA SHEETS

• Create missing technical data sheets
• Review and correct existing technical sheets
• Create new items in the system
• Print technical manuals for each department before the launch of a new cycle
• Create and monitor cycle rotation tables by airline
• Create plating guides and menus documents for each airline and each cycle
• Create boarding bills and/or ratio tables

QDS (QUALITY DEPARTMENT SYSTEM)

• Respond to customer complaints and follow up on corrective actions internally
• Log customer complaints into Newrest internal Quality Management System (QMS)

COSTINGS / PRICING / BILLING

• Costing: Calculate meal costs and set sales prices for client offers
• Monitor and update client price lists
• Comm...