Customer Service Manager

We are looking for an experienced Operations / Customer Service Manager to oversee customer service and operations within freight forwarding and logistics. The role involves managing shipment execution, handling customer escalations, leading teams, and ensuring smooth coordination with customers, vendors, shipping lines, and internal departments to maintain high service standards and operational efficiency. Key Responsibilities: Manage daily customer service, shipment operations, and issue resolution Lead and mentor the operations/customer service team to achieve KPIs Coordinate with shipping lines, overseas agents, transporters, CHA, CFS, and vendors for smooth shipment execution Ensure timely documentation, shipment tracking, billing, and operational efficiency Monitor customer satisfaction, service levels, and resolve escalations effectively Prepare operational reports and identify process improvement opportunities Requirements Bachelors degree in Logistics, Supply Chain, Business A...