Customer Service Manager

PRIMARY FUNCTION:

The Customer Service Manager will manage the Customer Representatives’ team with the objective to maximize customer satisfaction and increase performances. The Customer Service Manager will recommend staff actions including selection recommendations, coaching, propose disciplinary actions, perform employee performance appraisals, and manage schedules and workload.

This position will also act as a Customer Representative, managing business interactions and relationships with customers. Achieve customer satisfaction, manage performance against customer requirements in accordance with contract, and serve as a primary communication internally and externally to fulfill contract obligations, meeting quality, cost, and on‑time delivery and additional growth opportunities to strengthen customer loyalty.

The primary goal is to maximize customer satisfaction by ensuring we meet our delivery commitments to the customer. This position...