Customer Service Manager

Overview

On-site - Pasay • 3-5 Yrs Exp • Bachelor • Full-time

A Customer Support Manager ensures that the customers of a company are satisfied. The role is to provide superb customer service by leading and motivating the customer support team, developing procedures and talk scripts, and creating customer satisfaction goals.

Responsibilities

• Understand existing policies, rules, and regulations pertaining to the project.
• Supervise day-to-day operations in the customer service department.
• Respond to customer service issues in a timely manner; communicate with customers through various channels (Phone, E-mail, Viber, etc.).
• Keep records of customer interactions, transactions, comments, and complaints.
• Graduate of any four-year course or equivalent.
• Motivated and experienced in managing Customer Service.
• Articulate with excellent written and verbal communication skills.
• Possess marketin...