Customer Service Manager

Job Description

Insurance Health & Wellness

HMO

Work setup & shift: Onsite | Day Shift

Description

• Oversee and manage the customer service team to ensure high-quality service delivery.
• Develop and implement customer service policies and procedures to enhance customer satisfaction.
• Monitor key performance indicators (KPIs) to evaluate team performance and efficiency.
• Handle escalated customer inquiries and complaints with professionalism and empathy.
• Provide training and coaching to team members to improve service skills.

Requirements

• Educational Qualifications: Bachelor’s degree in Business Administration or related field
• Experience Level: 3-5 years of experience in customer service management
• Skills and Competencies: Excellent communication and interpersonal skills
• Skills and Competencies: Strong...