Customer Service Manager (PHARMA)

Only CVs in English will be considered. Advanced English proficiency is required. We are looking for a candidate who has experience in customer service management, preferably in the US Market with Pharmaceutical clients, abilities to enhance customer satisfaction, meet customer and business expectations, and foster an environment of superior customer service. The roles and responsibilities of the CSM include the following: Client Relationship Management: Expertise in building and maintaining strong, trust-based relationships with client stakeholders, understanding client needs, and acting as the primary point of contact. Ability to act as a digital champion by sharing best practices across the asset types in multi-channel marketing and working as a partner to the brand. Communication and Influence: Strong communication skills for effectively briefing internal teams, providing updates to clients, and facilitating stakeholder meetings. Influential skills to advocate for client needs with...