Job Description
About Us
Muvr is an AI-powered logistics and marketplace platform redefining how people move, deliver, and dispose of items. We connect customers, providers, and partners in a seamless ecosystem — powered by automation, smart operations, and human trust.
The Role
We’re seeking a Customer Service Manager to lead our support operations and ensure exceptional experiences for customers, providers, and partners. You will oversee a team of Team Leads and Customer Support Representatives, drive SLA compliance, and serve as the escalation point for high-risk or sensitive cases.
This role requires a balance of operational leadership, people management, and cross-functional collaboration with Ops, Product, and Central Ops to continuously improve service delivery and trust in the Muvr platform.
Key Responsibilities:
- Lead, coach, and develop Team Leads and Customer Support Representatives.
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