Customer Service Manager

KPRO & Paving, Piercetown, Dunboyne, Co. Meath, A86 W820

We are seeking an experienced and dynamic Customer Service Manager to lead and develop our customer and sales support function. This role is critical in ensuring a high standard of service delivery, driving customer satisfaction, and supporting business growth. The successful candidate will be responsible for managing a team, improving service processes, and building strong relationships with customers.

Key Responsibilities

• Lead, motivate, and manage the customer service and sales support teams to consistently deliver exceptional service.
• Set performance targets and monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores.<...