Customer Service Manager, Scotia iTRADE

Lead a dynamic team at Scotia iTRADE in Montreal as a Customer Service Manager. Focus on coaching, performance management, and innovating customer experiences.

In this managerial position, you will oversee Customer Service Representatives and Investment Representatives, ensuring exceptional service. With 3-5 years in the financial or call center industry, your leadership will employ coaching and performance tracking. Shape team development and drive industry-leading customer satisfaction through targeted training and innovative solutions.

Key Responsibilities:
• Coach and motivate Customer Service Representatives and Investment Representatives
• Conduct performance reviews and track objectives annually
• Manage daily operations and ensure compliance with standards
• Identify trends and implement solutions for service enhancement
• Build relationships to foster a collaborative team culture

Requirements:
• 3-5 yea...