CUSTOMER SERVICE MANAGER

Job Description

• Ensure outstanding customer service by setting high standards, training staff and monitoring service quality
• Manage and resolve guest complaints professionally and efficiently
• Oversee daily restaurant operations, including front-of house staff scheduling and performance.
• Collaborate with the kitchen and management team to ensure seamless service
• Develop and implement service protocols to enhance guest satisfaction
• Handle staffing, training and performance evaluations for services teams
• Work extended hours, including weekends, holidays and peak seasons as required

Requirement

• Bachelor’s degree in Hospitality Management, Tourism, or related field
• Minimum 10 years of relevant experience in F&B management, preferable in fine dining or upscale Italian restaurants
• Proven leadership skill with the ability to motivate and manage a team
• ...