Customer Service Manager

Job Summary

Lead and manage daily customer service operations to deliver exceptional service, resolve customer issues efficiently, and ensure accurate order processing through effective coordination with internal and external stakeholders.

Responsibilities

• Lead daily customer service operations to achieve consistent, high-quality service delivery that meets customer expectations
• Respond promptly to customer enquiries by providing clear, effective solutions tailored to customer needs
• Resolve customer complaints professionally and in a timely manner to maintain customer satisfaction and loyalty
• Apply strong product knowledge to deliver accurate information and enhance the customer experience
• Oversee daily order management with meticulous attention to detail to ensure order accuracy and timely fulfillment
• Investigate and resolve issues related to orders, deliveries, and general enquiries to minimize ...