Ta
Posted:
March 02, 2026
Location:
Singapore, Singapore, Singapore
Job Description
We're Hiring: Customer Service Manager!
Location: Singapore, Singapore
⏰ Work Mode: Work From Office
Role: Customer Service Manager
Overview
We are seeking a customer-focused Customer Service Manager to lead and elevate our Customer Service Specialist (CSS) team, strengthening the connection between retail operations and customers. This role will build a high-performing contact centre supporting both physical and digital channels, managing local and offshore teams while ensuring exceptional, brand-aligned customer experiences.
Key Responsibilities
Team Leadership
Location: Singapore, Singapore
⏰ Work Mode: Work From Office
Role: Customer Service Manager
Overview
We are seeking a customer-focused Customer Service Manager to lead and elevate our Customer Service Specialist (CSS) team, strengthening the connection between retail operations and customers. This role will build a high-performing contact centre supporting both physical and digital channels, managing local and offshore teams while ensuring exceptional, brand-aligned customer experiences.
Key Responsibilities
Team Leadership
- Lead, coach, and develop local and offshore customer service teams
- Drive KPIs (response time, resolution rate, CSAT, sales conversion)
- Foster a service-driven, sales-oriented culture
- Monitor performance and provide ongoing feedback
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Submit your application for the Customer Service Manager position at Tap Growth ai.
Apply Now Save for LaterJob Overview
Job Type:
Full-time
Location:
Singapore, Singapore
Posted:
March 02, 2026
Deadline:
April 11, 2026