Customer Service Manager
Tap Growth aiJob Description
🌟 We're Hiring: Customer Service Manager! 🌟
📍 Location: Singapore, Singapore
⏰ Work Mode: Work From Office
💼 Role: Customer Service Manager
Overview
We are seeking a customer-focused Customer Service Manager to lead and elevate our Customer Service Specialist (CSS) team, strengthening the connection between retail operations and customers. This role will build a high-performing contact centre supporting both physical and digital channels, managing local and offshore teams while ensuring exceptional, brand-aligned customer experiences.
Key Responsibilities
Team Leadership
Lead, coach, and develop local and offshore customer service teams
Drive KPIs (response time, resolution rate, CSAT, sales conversion)
Foster a service-driven...
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