Customer Service Manager

**About this role:**

Wells Fargo is seeking a Customer Service Manager...

**In this role, you will:**

+ Manage and develop a team of Customer Service Representatives who provide low to moderately complex customer support, and engage key stakeholders and business partners associated with customer service
+ Identify and recommend products for customer service and productivity standards and goals, growth opportunities, and risk control development
+ Make decisions and resolve issues regarding escalated customer inquiries to meet business objectives
+ Interpret and develop standards and goals for customer service
+ Collaborate and consult with more experienced management, internal partners, relationship managers, and colleagues to ensure customer satisfaction
+ Interact directly with external customers
+ Manage allocation of people and financial resources for customer service
+ Mentor and guide talent development of direct reports and assist ...